Praise for Home Depot and Lowes
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Lately I’ve noticed that both Home Depot and Lowes are doing the right thing when it comes to helping their customers find something in their store. Instead of pointing to the isle where the item is and saying “Isle 4 on the right,” they are actually taking the customer to the isle and putting the product in their hand.
This is great customer service as everyone’s time is valuable and when I waste time looking for products it only make me frustrated. Then when I do finally get help, I’m frustrated with the person who helps me.
I got superior customer service at the paint desk at Lowes in Rocky River Ohio. The employee went outside the box to get the pain color we needed (as the color was only available in outside pain) by tricking the computer into thinking it was using outdoor paint. She then made a special note on the pain can in the vent we had to come back and get more. She managed a busy desk, making sure everyone knew where they were in line, and how fast things were moving along.
Tags: customer service, Home Depot, Lowers, Praise